Letters and Comments for 02/16/2017

Letters and Comments for 02/16/2017
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COMMENTS FOR:

Infinity Publishing Tries to Insult Us on Twitter, Then Immediately Blocks Us

I am so lucky to have found you guys right from the start and not have to go through the nightmares associated with so many other publishers. You guys rock!

-Johnny Townsend

A Day at the Temple
Interview with a Mission President
Mormon Bullies
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Ditto what Johnny Townsend wrote! Also, the Self Publishing Review quote: “honest, upfront, a quality product, but no unnecessary frills. This model may not suit all authors, but their personalized approach and focus on book sales is worth all the value alone,” echoes my sentiments exactly!

Pamela Allegretto
Bridge of Sighs and Dreams
Nazi-occupied Rome sets the stage for Bridge of Sighs and Dreams, where the lives of two women collide in an arena of deception, greed, and sacrifice.

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Dear Ms Hoy, you cover all the bases, don’t you? A knockout blow in every paragraph. Good girl!

-Peter Garland

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COMMENTS FOR:

We don’t use foreign call centers…so now we’re racists?

Oh, for Pete’s sake.

From the biggest liberal on the planet to whomever sent this note, STOP.
You are making us look bad.
You don’t need to be offended by everything… But ESPECIALLY not by things that are completely made-up in your own head.
Quit crying about made-up stuff and worry about real issues.

Angela, your stand on not exploiting human beings of any color, nationality, or creed is commendable.

– AJ

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The practice of offshore outsourcing is a ‘double-edged sword’.

On one hand, you have a phenomenal opportunity to include a wide range of excellent talent that can, undeniably, make an important impact on any project.

On the other hand — many times, when a company outsources a service, they do it in all the wrong ways and take advantage of these people by placing them in positions they can not hope to serve at the level expected by the end user (not to mention being paid pennies for their time). Angela has called attention, in this response, to the very obvious reason why an outsourced service can be a very bad experience for everyone in the end.

I personally have had several negative experiences with companies who had outsourced their helpdesk to an offshore site. I have since made it a point to not to work with said companies because of the poor service I often received.

The most recent, and ridiculous example of offshore incompetency occurred with a cell phone company’s help-desk (located in India).

“Why am I unable to get (the X service) in Montana?” I asked.

A very polite gentleman responded, “Because we only provide this (X service) in the USA”.

So when did Montana succeed from the union?

-Wendy Jones
Highlander Imagine – Beyond Infinity
Duncan MacLeod must fight a South American Immortal at Teotihuacan.

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I have had very bad experience with foreign call centers. And I am black! Does that make me racist too? What a ridiculous criticism. And besides, I would rather support my fellow Americans. Strange concept, I know, but I am proud to support fellow Americans and will continue to do so. Carry on Angela!!!!

-Reuben

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Angela, Your comment was great! The only thing I could add to it would be, America also has a “large chunk of humanity” and being an American means I should, and will, find my labor force in the USA.

-Wendy Christopher

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I always thought of myself as the biggest liberal on the planet, but if AJ wants to claim that title, I won’t argue. I’ll gladly adopt 2nd place. In that position, I just don’t see any discrimination in not outsourcing your services to a different country. Your personal touch is one of your many attributes that gives you the success and A+ rating you deserve. If I, as an author, want to ask a question, I don’t want to talk to a call center no matter if they’re in the US or any other country. I want to talk to the immediate staff. That’s what BookLocker offers.

Pamela Allegretto
Bridge of Sighs and Dreams
Nazi-occupied Rome sets the stage for Bridge of Sighs and Dreams, where the lives of two women collide in an arena of deception, greed, and sacrifice.

~~~

Sorry to say it, but the majority of foreign outsources are quite ignorant in so many ways. Starting with a language barrier, it just goes downhill from there. Unfortunately, we as Americans have little or no say in this sort of outsourcing. Big companies do it because it’s cheap plus they get the operators to upsell costly products which have no merit.

Think you got this one right on the head, Angela.

Paul

 

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