Before we get into how to turn these negative situations around, for informational purposes, let’s examine the 3 basic types of disgruntled clients you are likely to encounter in your business…
“JustFiction! has contacted me about issuing an edition with different cover art that would…”
A Karen gets a smackdown after demanding I CALL her IMMEDIATELY to give her free advice.
IS SHE SERIOUS?! “I’m actually excited to work with you and it hurts me so much. Your decision made me sad right now”
It’s been four years since we’ve checked up on Balboa Press. We decided to revisit them after we yet received another complaint about Balboa Press from an author just this week. Things are definitely NOT looking any better!
Don’t even WORK with a publisher who upsells authors on these kinds of (bleep)…
“I’ve already had a couple of people tell me they bought his books instead of mine…”
A small snippet of what’s to follow:
“Do yourself a solid and don’t use Lulu publishing.”
“I’ve spent in the thousands and can’t get ANY help!”
“I would never buy from Lulu.com again.”
“Customer Service is a nightmare.”
“Do not use Lulu publishing.”
“Worst experience ever.”
After you get past the shock and anger of your book sales instantly vanishing into thin air, what can you do to get that book back on the market ASAP?
Offering something for nothing is a really dumb business model. While working with a “free” company may seem tempting to some authors, these firms typically go belly-up pretty quickly. And, some end up ripping their former authors off for years after the firm’s demise…while holding those authors’ books hostage.
