complaints

Complaints About Lulu Are Spilling Onto Lulu’s Own Twitter Page

Published on August 15, 2012

Complaints About Lulu Are Spilling Onto Lulu’s Own Twitter Page

We’ve previously covered the numerous complaints posted about Lulu.com to their own forums by their own authors. The complaints are about customer service, quality, costs, and much more, including the fact that it’s difficult for authors to get a response out of them.
But, savvy Lulu authors have figured out how to bypass regular email. They’re posting complaints directly to Lulu’s Twitter account. Here are a few snippets posted just in the past two weeks…

CREATESPACE COMPLAINTS – Part II

Published on September 21, 2011

At the end of 2009, the name BookSurge was retired, and that business was rolled under the CreateSpace name. Since there were so many complaints about BookSurge posted online (we were a previous victim as well), we investigated CreateSpace’s forum in April, 2010 to see if things had gotten better. You can see our past findings (they’re not pretty!) HERE.
We have continued to receive complaints about CreateSpace since that time and, this week, we decided to revisit their forum to see if things have improved. We weren’t terribly surprised by what we found…

CreateSpace Complaints

Published on April 28, 2010

CreateSpace Complaints

We’ve been getting more inquiries from disgruntled CreateSpace/BookSurge authors lately. From what we can tell, a service claiming to be “free” (if you follow all their rules and specs to the letter) can sure be expensive. Some authors are spending hundreds to thousands of dollars to get their books published there. Here are some comments from recent CreateSpace / BookSurge authors who have approached us about moving their books to BookLocker…

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