CreateSpace has put us in a very bad light with our customers now. This book was a Kickstarter campaign and we are now six months late. The complaints are coming daily.
CreateSpace is a mess. The process to get the proof is no problem. Everything was going swell until I ordered 50 copies on the 9th of January and chose expedited shipping. They shipped it standard, then it took 5 days to print the book, then another 5 days to get it to USPS. Then it was sent off, only to be delayed another 2 days. Now it’s the 20th and I need it for a book signing on the 23rd and there’s no way it’s getting from Pennsylvania to Lafayette, Louisiana in 2 days. Hopefully your service will be done correctly.
YES, I do have a complaint about Xlibris…
I haven’t been paid by Author House Indiana (in) approx. 8 years. Please advise by email if possible …
It’s been another three years since the last update so we thought we’d pop into their forums once again. Unfortunately, there are still plenty of complaints (new ones, of course)…
Thinking of using CreateSpace to publish your book? You might want to read these authors’ complaints first.
Earlier this month, Author Solutions was (finally) sued by a group of writers who are unhappy with their services. Author Solutions is the parent company of AuthorHouse, Xlibris, iUniverse, Trafford, WordClay, and other properties. The suit is seeking class-action status. At WritersWeekly, we have received numerous complaints from unhappy Author Solutions authors over the years. Each year, it seems to get worse…
We’ve previously covered the numerous complaints posted about Lulu.com to their own forums by their own authors. The complaints are about customer service, quality, costs, and much more, including the fact that it’s difficult for authors to get a response out of them.
But, savvy Lulu authors have figured out how to bypass regular email. They’re posting complaints directly to Lulu’s Twitter account. Here are a few snippets posted just in the past two weeks…
Back in 2009, we published THIS ARTICLE, which featured numerous complaints about Lulu, posted directly to Lulu’s forum by Lulu’s own authors.
I recently surfed back to their forum to see if things have improved. Apparently, they have not. Below are quotes taken directly from Lulu’s own author forum…
At the end of 2009, the name BookSurge was retired, and that business was rolled under the CreateSpace name. Since there were so many complaints about BookSurge posted online (we were a previous victim as well), we investigated CreateSpace’s forum in April, 2010 to see if things had gotten better. You can see our past findings (they’re not pretty!) HERE.
We have continued to receive complaints about CreateSpace since that time and, this week, we decided to revisit their forum to see if things have improved. We weren’t terribly surprised by what we found…