When People Say Stupid Things in Emails

What’s the golden rule about speaking out in anger? Count to 10 before you open your mouth. This is true in personal relationships as well as in business. When someone angers me, I not only count to 10 before I open my mouth, but I also count to 10 before I start replying to their email. I then put that email on hold for a day or so to give myself the chance to reread my comments when I’m in a calmer frame of mind.

In the past week, I have received emails and copies of emails that contained extremely abusive comments…